Platform
Plans & billing
| Sandbox | Starter | Growth | Enterprise | |
|---|---|---|---|---|
| Environments | Sandbox | Sandbox + production | Sandbox + production | + dedicated options |
| Models | All (sandbox) | Evidence Q&A, extraction (+ upcoming evidence, differential, med safety, labs, coding, summaries, de-identification) | Everything in Starter + care models, decision cards (+ upcoming care plans, scribe, interview, triage, patient communication) | All models, custom models |
| Requests / minute | 20 | 120 | 600 | By contract |
| Included units / month | 2,000 (sandbox only) | 50,000 (≈ 2,500 care-model calls) | 500,000 (≈ 25,000 care-model calls) | By contract |
| Beyond the allowance | Blocked | Overage per 1,000 units | Overage per 1,000 units (lower rate) | By contract |
| Projects / members | 1 / 3 | 3 / 5 | 20 / 25 | Unlimited |
| Support | Community | Priority | Named contact, SLA |
Prices are shown in Graphite → Billing in INR (GST extra) or USD.
Per-call pricing
Every model has a fixed price per call, so you know what a call costs before you make it. Prices are in units; 1 unit = ₹0.10.
| Model | Price per call | One call covers up to | Typical call |
|---|---|---|---|
aug-evidence-qa |
8 units (₹0.80) | 1,000 input tokens | A question with a few follow-ups |
aug-extract |
15 units (₹1.50) | 500 input tokens | A clinical note of ~350 words |
aug-care-model |
20 units (₹2.00) | 500 input tokens | A case summary of ~350 words, or one session update |
aug-cds |
20 units (₹2.00) | 500 input tokens | A case summary of ~350 words |
- Larger inputs count as more calls: an input of n tokens is billed as ⌈n ÷ band⌉ calls. A 1,200-token case summary sent to
aug-cdsis 3 calls (60 units). The number is returned asbillable_calls, and the units inusage.augsidius_units. - Output does not change the price. Answers, cards and lines are bounded per model.
- Not billed: refusals, errors (
4xx,5xx), streams that end in an error, and all sandbox calls. - Input tokens are counted as characters ÷ 4 of the text you send.
Changing plans
- Upgrades take effect immediately; the price difference for the rest of the period is charged pro-rata.
- Downgrades take effect at the end of the current period. Features not in the new plan stop then.
- Cancelling stops renewal; production keys stop working at the end of the period. Sandbox stays available.
Invoices & GST
Add your legal name, GSTIN and billing address in Billing → GST profile before your first invoice. Invoices are issued monthly and available as PDF in Graphite.
Payment
Cards, UPI, net banking and e-mandates (India); cards internationally. If a payment fails we retry and notify you; production keys are paused 10 days after a failed payment and restored as soon as it succeeds.